Light & Sound Solutions receives a high volume of customer inquiries every day. To manage these inquiries efficiently, the company uses Deskhero's ticket management system. The system automatically sorts and prioritizes tickets, ensuring that urgent issues are addressed promptly.
The company also leverages Deskhero's advanced AI capabilities to generate suggested replies. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This feature has significantly reduced the time spent by support agents on crafting responses, allowing them to handle more inquiries within the same timeframe.
Light & Sound Solutions also uses Deskhero's comprehensive search bar. The AI-enhanced search function enables support agents to quickly find relevant information from the company's extensive knowledge base and other resources. This feature has greatly reduced the time spent on searching for information, leading to improved efficiency of the support team.
Additionally, the company uses Deskhero's custom fields feature to capture specific information about each inquiry. This information is used by the AI to provide more accurate and personalized suggested replies, further improving the quality of the customer support process.
Overall, by using Deskhero's advanced AI capabilities, Light & Sound Solutions has been able to significantly improve their helpdesk services. The platform has not only reduced response times but also improved the accuracy and personalization of responses, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It analyzes the search query and uses the embeddings to find the most relevant content from the company's knowledge base, previous tickets, uploaded files, and scraped website data.
How does Deskhero's custom fields feature improve the helpdesk services?
Deskhero's custom fields feature allows companies to capture specific information about each inquiry. This information can be used by the AI to provide more accurate and personalized suggested replies, improving the quality of the helpdesk services.
* This article provides an example of how a fictive company in the Sound & Lighting Systems Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
