Silent Symphony receives numerous customer inquiries daily regarding installation procedures, product specifications, and troubleshooting. To manage these effectively, they use Deskhero's tickets management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customer queries.
The company also uses Deskhero's custom fields feature to categorize and prioritize tickets based on their urgency and complexity. This helps Silent Symphony's support team to focus on high-priority issues first, improving overall customer satisfaction.
Deskhero's AI-powered comprehensive search bar has been instrumental in Silent Symphony's operations. The search bar uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate enhanced search results. This feature enables the support team to quickly find relevant content and resolve customer issues more efficiently.
Silent Symphony also utilizes Deskhero's knowledge base feature, which auto-generates articles from word, powerpoint, and pdf files. This feature helps the company to maintain an up-to-date knowledge base that provides customers with instant answers to common queries, reducing the load on the support team.
Lastly, Silent Symphony leverages Deskhero's website scraping feature to keep track of competitor offerings and industry trends. This information is used to improve their services and stay ahead in the competitive market.
How does Deskhero's AI capabilities help Silent Symphony in customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to customer queries. It also enhances the search results, helping the support team to quickly find relevant content and resolve customer issues efficiently.
How does Silent Symphony utilize Deskhero's custom fields feature?
Silent Symphony uses Deskhero's custom fields feature to categorize and prioritize tickets based on their urgency and complexity. This helps the support team to focus on high-priority issues first, improving overall customer satisfaction.
What role does Deskhero's website scraping feature play in Silent Symphony's operations?
Silent Symphony uses Deskhero's website scraping feature to keep track of competitor offerings and industry trends. This information helps them to improve their services and stay competitive in the market.
* This article provides an example of how a fictive company in the Soundproofing and Acoustic Treatment Installations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
