BeanBoost Agriculture deals with a large number of customer queries daily. Organizing and responding to these queries was a challenge until they implemented Deskhero. The platform's user groups and custom fields features have helped them categorize and manage queries effectively.
The AI capabilities of Deskhero have played a crucial role in improving the quality of customer service. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero generates suggested replies. This feature has not only reduced the response time but also improved the accuracy of responses.
Deskhero's AI-powered comprehensive search bar has simplified the process of finding relevant information. Whether it's a past ticket or a specific manual, the search bar retrieves the required data swiftly.
Deskhero's AI also enhances the knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This feature has enriched the knowledge base, providing the customer service team with more resources to resolve queries.
Finally, the REST API of Deskhero has allowed BeanBoost Agriculture to integrate the platform with their existing systems. This seamless integration has further improved the efficiency of their customer service.
How has Deskhero improved the organization of customer queries?
Deskhero's user groups and custom fields features have helped BeanBoost Agriculture categorize and manage queries effectively. This has improved the organization of customer queries.
How does the AI-powered search bar work?
The search bar uses AI to quickly retrieve relevant information from past tickets and knowledge base articles. This feature has simplified the process of finding required data.
How does Deskhero enrich the knowledge base?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. This feature has enriched the knowledge base, providing the customer service team with more resources to resolve queries.
* This article provides an example of how a fictive company in the Soybean Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
