GreenPod Agritech handles numerous helpdesk requests every day. Managing these requests was a challenge until they implemented Deskhero. The platform's kanban board and tickets management system have helped them organize and track requests efficiently.
The AI capabilities of Deskhero have been instrumental in enhancing the quality of helpdesk services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies. This feature has reduced the response time and improved the accuracy of responses.
Deskhero's AI-powered comprehensive search bar has made it easier for the helpdesk team to find relevant information. Whether it's a past ticket or a specific policy document, the search bar quickly retrieves the required data.
Deskhero's AI also enhances the knowledge base by generating articles from Word, PowerPoint, and PDF files. This feature has expanded the knowledge base, providing the helpdesk team with more resources to resolve requests.
Finally, the REST API of Deskhero has enabled GreenPod Agritech to integrate the platform with their existing systems. This seamless integration has further improved the efficiency of their helpdesk services.
How has Deskhero improved the tracking of helpdesk requests?
Deskhero's kanban board and tickets management system have helped GreenPod Agritech organize and track requests efficiently. This has improved the management of helpdesk requests.
How does the AI-powered search bar work?
The search bar uses AI to quickly retrieve relevant information from past tickets and knowledge base articles. This feature has made it easier for the helpdesk team to find the required data.
How does Deskhero enhance the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has expanded the knowledge base, providing the helpdesk team with more resources to resolve requests.
* This article provides an example of how a fictive company in the Soybean Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
