Galaxy Innovations receives a high volume of technical inquiries from clients and partners around the globe. With Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature drastically reduces response times and improves customer satisfaction.
The company also leverages Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant industry websites. The AI-powered search bar then uses this data to provide more accurate and relevant search results, making it easier for the support team to find the information they need.
Furthermore, Galaxy Innovations uses Deskhero's REST API to integrate the platform with their existing systems, allowing for seamless data transfer and improved workflow efficiency. The AI capabilities of Deskhero also help in managing and organizing tickets, ensuring that no inquiry goes unanswered.
By using Deskhero, Galaxy Innovations has been able to significantly improve its customer support services. The platform's advanced AI capabilities have not only increased efficiency but also enhanced the quality of support provided to customers and partners.
With Deskhero, Galaxy Innovations is well-equipped to handle the complex and technical inquiries that come with being a leader in the space exploration industry.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This allows the support team to respond to inquiries more quickly and accurately.
How does Deskhero's website scraping feature benefit Galaxy Innovations?
The website scraping feature keeps Galaxy Innovations' knowledge base up-to-date with the latest information from relevant industry websites. This enhances the accuracy of the AI-powered search bar results.
How does Deskhero integrate with Galaxy Innovations' existing systems?
Deskhero's REST API allows for seamless integration with Galaxy Innovations' existing systems, enabling smooth data transfer and improved workflow efficiency.
* This article provides an example of how a fictive company in the Space exploration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
