Orbit Dynamics deals with a wide range of inquiries, from technical issues with their satellite technology to questions about their research. With Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced response times and improved customer satisfaction.
The company also uses Deskhero's website scraping feature to keep their knowledge base current with the latest information from relevant industry websites. The AI-powered search bar then uses this data to provide more accurate and relevant search results, making it easier for the support team to find the information they need.
Furthermore, Orbit Dynamics uses Deskhero's REST API to integrate the platform with their existing systems, allowing for seamless data transfer and improved workflow efficiency. The AI capabilities of Deskhero also help in managing and organizing tickets, ensuring that no inquiry goes unanswered.
By using Deskhero, Orbit Dynamics has been able to significantly improve its helpdesk services. The platform's advanced AI capabilities have not only increased efficiency but also enhanced the quality of support provided to customers and partners.
With Deskhero, Orbit Dynamics is well-equipped to handle the diverse and complex inquiries that come with being a pioneer in satellite technology.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This allows the support team to respond to inquiries more quickly and accurately.
How does Deskhero's website scraping feature benefit Orbit Dynamics?
The website scraping feature keeps Orbit Dynamics' knowledge base up-to-date with the latest information from relevant industry websites. This enhances the accuracy of the AI-powered search bar results.
How does Deskhero integrate with Orbit Dynamics' existing systems?
Deskhero's REST API allows for seamless integration with Orbit Dynamics' existing systems, enabling smooth data transfer and improved workflow efficiency.
* This article provides an example of how a fictive company in the Space exploration industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
