Nebula Designs receives numerous customer inquiries every day. To manage these effectively, the company uses Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, aiding the support team in responding to customer inquiries promptly and accurately.
By using Deskhero's AI, Nebula has seen a substantial decrease in their ticket resolution time. The AI-generated responses allow the support team to handle more tickets in less time, thereby improving their efficiency and customer satisfaction.
Nebula also uses Deskhero's AI-powered comprehensive search bar to provide customers with relevant search results. The AI understands the context of customer queries and provides the most pertinent results, reducing the need for customers to raise support tickets.
Additionally, Nebula has integrated Deskhero with their existing systems using the platform's REST API. This integration has streamlined their operations and ensured data consistency across different platforms.
In summary, Deskhero's AI capabilities have helped Nebula Designs enhance their customer support services and improve their operational efficiency.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature aids the support team in responding to customer inquiries promptly and accurately, thereby improving their efficiency and customer satisfaction.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI understands the context of customer queries and provides the most relevant search results. This feature reduces the need for customers to raise support tickets and makes it easier for them to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This integration can streamline your operations and ensure data consistency across different platforms.
* This article provides an example of how a fictive company in the Space Planning and Design Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
