SpearoGear receives hundreds of customer queries daily ranging from product inquiries to technical support requests. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero's ticket management feature powered by AI, the company can now automatically categorize and prioritize tickets based on their urgency and relevance, significantly reducing response times.
The company's knowledge base is extensive, containing numerous articles, manuals, and policies. However, finding relevant content was a challenge for both customers and support agents. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI capabilities enhance the search results, making it easier for users to find the information they need.
Deskhero's AI also generates suggested replies for customer queries. This feature has not only increased the efficiency of the support team but also improved the accuracy of responses. The AI analyses the context of the query and suggests the most appropriate response, reducing the chances of miscommunication.
Furthermore, SpearoGear uses Deskhero's website scraping feature to stay updated with the latest trends and customer preferences in the spearfishing industry. This information helps the company to proactively address potential customer queries and improve their products and services.
Overall, Deskhero's advanced AI capabilities have transformed SpearoGear's customer support operations, enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and relevance. This automated process reduces manual effort and improves response times.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results. This makes it easier for users to find the information they need.
How does Deskhero's AI generate suggested replies?
The AI analyses the context of the customer query and suggests the most appropriate response. This not only increases efficiency but also improves the accuracy of responses.
* This article provides an example of how a fictive company in the Spearfishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
