AquaTech receives a high volume of customer queries regarding their products. Managing these tickets manually was a daunting task. With Deskhero's AI-powered ticket management, the company can now categorize and prioritize tickets automatically, reducing manual effort and improving response times.
The company's knowledge base includes a wide range of articles, manuals, and policies. However, finding relevant content was a challenge for customers and support agents. Deskhero's AI capabilities enhance the search results by leveraging OpenAI Embeddings from previous tickets and knowledge base articles, making it easier to find the required information.
Deskhero's AI also generates suggested replies for customer queries. This feature has not only increased the efficiency of the support team but also improved the accuracy of responses. The AI analyses the query and suggests the most appropriate response, reducing the chances of miscommunication.
AquaTech also uses Deskhero's website scraping feature to gather information about the latest trends in the spearfishing industry. This data helps the company to improve their products and address potential customer queries proactively.
Overall, Deskhero's advanced AI capabilities have significantly improved AquaTech's support operations, enhancing efficiency and customer satisfaction.
How does Deskhero's AI improve ticket management at AquaTech?
Deskhero's AI categorizes and prioritizes tickets automatically, reducing manual effort and improving response times.
How does the AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant search results, making it easier for users to find the information they need.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyses the customer query and suggests the most appropriate response, increasing efficiency and improving the accuracy of responses.
* This article provides an example of how a fictive company in the Spearfishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
