Rare Books Library receives a multitude of inquiries daily about the availability, history, and value of their books. With Deskhero's advanced AI capabilities, the library can automatically generate suggested replies to these inquiries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI capabilities of Deskhero also enhance the search results for the customer support team. When a new ticket is created, the AI quickly scans through the entire database of previous tickets, knowledge base articles, and other resources to provide the most relevant information to the support team. This drastically reduces the time spent on researching and responding to each ticket.
Deskhero's AI also assists in managing the knowledge base of Rare Books Library. It can generate articles from word, powerpoint, pdf files, and even scrape data from the library's website. This not only keeps the knowledge base updated but also ensures that the most recent and relevant information is always available for both the support team and the customers.
Furthermore, the AI capabilities of Deskhero help in structuring the data lists and custom fields based on the relevance and frequency of inquiries. This means that the most frequently asked questions or the most searched topics are always at the top of the list, making it easier for the support team to access them.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of the customer support team at Rare Books Library, reducing response times and increasing customer satisfaction.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can generate articles from word, powerpoint, pdf files, and even scrape data from the library's website. This keeps the knowledge base updated and ensures that the most recent and relevant information is always available.
How does Deskhero's AI enhance the search results?
When a new ticket is created, Deskhero's AI quickly scans through the entire database of previous tickets, knowledge base articles, and other resources to provide the most relevant information to the support team.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI reduces the time spent on researching and responding to each ticket by providing suggested replies and enhancing search results. It also structures the data lists and custom fields based on the relevance and frequency of inquiries.
* This article provides an example of how a fictive company in the Special Collections Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
