Inclusive Learning Center, a renowned special education institution, was facing challenges in managing their customer support services due to an increasing number of queries and support tickets. They needed a robust solution to handle these efficiently.
Deskhero, with its advanced AI capabilities, offered the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero was able to find relevant content to address customer queries.
The AI-driven platform then used this content to generate suggested replies through OpenAI's ChatGPT, significantly reducing the time taken to respond to customer queries. The AI also improved search results, enabling the Inclusive Learning Center's staff to find necessary information quickly.
Deskhero's features like structured data lists, custom fields, and user groups also helped the center to organize their customer information and tickets effectively. The kanban board feature provided a clear overview of all ongoing support tickets, aiding in better workload management.
By implementing Deskhero, Inclusive Learning Center was able to enhance their customer support services, improve response times, and boost overall customer satisfaction.
How does Deskhero's AI capabilities improve customer support services?
Deskhero's AI capabilities use OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested responses to customer queries, thereby improving response times. The AI also enhances search results, making it easier for staff to find necessary information quickly.
How does Deskhero help in managing customer information and tickets?
Deskhero provides features like structured data lists, custom fields, and user groups that help organizations manage their customer information and tickets effectively. The kanban board feature offers a clear overview of all ongoing support tickets, aiding in better workload management.
What are the benefits of using Deskhero for customer support?
Deskhero helps organizations enhance their customer support services, improve response times, and boost overall customer satisfaction.
* This article provides an example of how a fictive company in the Special Education Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
