Pathway Special Education Services, a leading special education service provider, was grappling with the challenge of managing a growing volume of customer queries and support tickets. They needed a solution that could help them manage and respond to these tickets efficiently.
They chose Deskhero, a SaaS platform designed for customer support and helpdesk services. With its advanced AI capabilities, Deskhero leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content.
This content was then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. The AI also enhanced search results, making it easier for Pathway's staff to find the information they needed to resolve tickets.
Moreover, Deskhero's structured data lists, custom fields, and user groups features allowed Pathway to organize their tickets and customer information more effectively. The kanban board feature provided a visual representation of all ongoing support tickets, helping the team to prioritize and manage their workload.
As a result, Pathway was able to optimize their customer support process, improve their response times, and increase their customer satisfaction rates.
How does Deskhero's AI capabilities enhance the efficiency of customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies to customer queries, reducing response times. The AI also enhances search results, making it easier for staff to find the information they need to resolve tickets.
How does Deskhero help in organizing customer information and tickets?
Deskhero provides features like structured data lists, custom fields, and user groups that allow organizations to organize their customer information and tickets effectively. The kanban board feature provides a visual overview of all ongoing support tickets, aiding in workload management.
What are the benefits of using Deskhero for customer support?
Using Deskhero for customer support can help organizations optimize their customer support process, improve their response times, and increase their customer satisfaction rates.
* This article provides an example of how a fictive company in the Special Education Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
