Bright Minds Academy receives numerous queries from parents and educators about their unique curriculum and teaching methodologies. They use Deskhero's ticket management feature to effectively organize these queries and ensure timely responses. The AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, improving the efficiency of the support team.
The academy frequently updates its teaching resources and methodologies. They utilize Deskhero's custom fields and structured data lists to keep track of these updates. The AI capabilities of Deskhero automatically generate knowledge base articles from these updates, which are then used to enhance the search results and provide relevant content to the users.
Bright Minds Academy also uses Deskhero's website scraping feature to gather information from various online sources related to special education. The AI capabilities of Deskhero analyze this data and provide insights that help the academy in improving their curriculum and teaching methods.
Deskhero's REST API allows Bright Minds Academy to integrate their existing systems with the platform, ensuring seamless data flow and improved efficiency. The AI capabilities of Deskhero enhance this integration by providing relevant suggestions and improving the search functionality.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of Bright Minds Academy's customer support and helpdesk services, allowing them to focus more on their core mission of providing quality special education.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, reducing the time spent by the support team on each query and improving their efficiency.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities automatically generate knowledge base articles from updates in custom fields and structured data lists. These articles are then used to enhance the search results and provide relevant content to the users.
How does Deskhero's AI capabilities assist in website scraping?
Deskhero's AI capabilities analyze the data gathered from website scraping and provide insights that can be used to improve the curriculum and teaching methods.
* This article provides an example of how a fictive company in the Special Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
