Inclusive Learning Center has a diverse user group consisting of parents, educators, therapists, and students. They use Deskhero's user groups feature to manage these different groups effectively. The AI capabilities of Deskhero enhance this management by providing relevant content suggestions based on the user group's previous interactions.
The center receives a high volume of queries and requests from these user groups. They use Deskhero's ticket management feature to handle these efficiently. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, reducing the response time and improving the overall efficiency of the helpdesk services.
Inclusive Learning Center regularly updates its policies, manuals, and presentations. They use Deskhero's custom fields and structured data lists to track these updates. The AI capabilities of Deskhero use these updates to generate new knowledge base articles, enhancing the search results and providing up-to-date information to the users.
The center also uses Deskhero's website scraping feature to gather the latest research and developments in special education. The AI capabilities of Deskhero analyze this data and provide insights that help the center in staying updated with the latest trends and practices.
Overall, Deskhero's advanced AI capabilities have greatly optimized the helpdesk services of Inclusive Learning Center, ensuring timely and relevant responses to their diverse user groups.
How does Deskhero's AI capabilities assist in managing user groups?
Deskhero's AI capabilities provide relevant content suggestions based on the user group's previous interactions, enhancing the management of different user groups.
How does Deskhero's AI capabilities improve the knowledge base?
Deskhero's AI capabilities use updates in custom fields and structured data lists to generate new knowledge base articles, enhancing the search results and providing up-to-date information to the users.
How does Deskhero's AI capabilities enhance website scraping?
Deskhero's AI capabilities analyze the data gathered from website scraping and provide insights that help in staying updated with the latest trends and practices in special education.
* This article provides an example of how a fictive company in the Special Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
