Adaptive Education Solutions receives a wide range of queries from educators, therapists, and parents about their adaptive learning technologies. They use Deskhero's ticket management feature to handle these queries efficiently. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, improving the response time and overall efficiency of the customer support.
The company constantly innovates and updates its technologies. They use Deskhero's custom fields and structured data lists to track these updates. The AI capabilities of Deskhero use these updates to generate new knowledge base articles, enhancing the search results and providing the users with the latest information about their technologies.
Adaptive Education Solutions also uses Deskhero's website scraping feature to stay updated with the latest research and developments in adaptive learning. The AI capabilities of Deskhero analyze this data and provide insights that help the company in their innovation process.
Deskhero's REST API allows Adaptive Education Solutions to integrate their existing systems with the platform, ensuring seamless data flow and improved efficiency. The AI capabilities of Deskhero enhance this integration by providing relevant suggestions and improving the search functionality.
Overall, Deskhero's advanced AI capabilities have significantly streamlined the customer support of Adaptive Education Solutions, allowing them to focus more on their core mission of innovating adaptive learning technologies for special education.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, improving the response time and overall efficiency of the customer support.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities use updates in custom fields and structured data lists to generate new knowledge base articles, enhancing the search results and providing the users with the latest information.
How does Deskhero's AI capabilities assist in website scraping?
Deskhero's AI capabilities analyze the data gathered from website scraping and provide insights that help in staying updated with the latest research and developments in adaptive learning.
* This article provides an example of how a fictive company in the Special Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
