VFX Studio deals with a wide range of customer queries, from service inquiries to technical support. To manage these effectively, they implemented Deskhero's ticket management system. The system's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming queries. This has significantly reduced the response time and improved the quality of their customer support.
The AI also improves the search results in their knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content. This has made it easier for customers to find the information they need and has reduced the number of support tickets raised.
VFX Studio also uses Deskhero's website scraping feature. The AI scrapes data from their website and uses it to generate additional knowledge base articles. This has expanded their knowledge base and improved the overall customer experience.
VFX Studio uses Deskhero's custom fields feature to categorize tickets based on the type of query. This has made it easier for the support team to prioritize and respond to tickets, improving their efficiency.
Finally, VFX Studio uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and improved their overall efficiency.
How does the AI suggest replies to incoming queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming queries.
How does the AI improve the search results in the knowledge base?
The AI uses the embeddings to find the most relevant content when customers search for information in the knowledge base.
How does VFX Studio use Deskhero's custom fields feature?
VFX Studio uses the custom fields feature to categorize tickets based on the type of query, making it easier for the support team to prioritize and respond to tickets.
* This article provides an example of how a fictive company in the Special Effects Production Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
