TechEnthusiasts has a large user base with diverse tech-related queries. The volume of queries was overwhelming for the small support team. Deskhero's AI capabilities provided a solution by suggesting replies based on previous tickets and knowledge base articles.
The AI's ability to generate knowledge base articles from word, powerpoint, pdf files, and scraped website data has been particularly useful. This feature has enabled the support team to create a comprehensive knowledge base that provides users with quick answers to common queries.
Deskhero's AI has also enhanced the search functionality on TechEnthusiasts' support page. By leveraging OpenAI Embeddings, the search results have become more relevant and precise, reducing the need for users to contact the support team.
With Deskhero's custom fields and user groups, TechEnthusiasts has been able to categorize its users and their queries effectively. This has helped in managing and prioritizing tickets, resulting in faster response times.
In conclusion, Deskhero's advanced AI capabilities have greatly improved TechEnthusiasts' user support services, leading to increased user satisfaction and engagement.
How does Deskhero's AI help in managing a large volume of user queries?
Deskhero's AI helps manage a large volume of queries by suggesting replies based on previous tickets and knowledge base articles. It also enhances the search functionality on your support page, making it easier for users to find the information they need.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and scraped website data. This feature enables you to create a comprehensive knowledge base that provides users with quick answers to common queries.
How does Deskhero's AI improve the search functionality on our support page?
Deskhero's AI improves the search functionality on your support page by leveraging OpenAI Embeddings. This makes the search results more relevant and precise, reducing the need for users to contact the support team.
* This article provides an example of how a fictive company in the Special Interest Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
