Spectrum Learning has a vast knowledge base, including articles, policies, manuals, and presentations. They use Deskhero's AI capabilities to generate embeddings from these resources. This allows the AI to understand the context and content of these documents, making it easier to find relevant information when needed.
The AI also uses these embeddings to enhance the search results on their platform. When a customer or staff member searches for a specific topic, the AI uses the embeddings to provide the most relevant results. This reduces the time spent searching for information and improves the overall user experience.
Spectrum Learning also uses Deskhero's AI to generate suggested replies for their customer support tickets. The AI uses the embeddings from previous tickets and the knowledge base to suggest responses. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
Additionally, Spectrum Learning uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes relevant websites for new information and updates the knowledge base accordingly. This ensures that their customers always have access to the latest information.
By leveraging Deskhero's advanced AI capabilities, Spectrum Learning has been able to improve their customer support and helpdesk services, providing a better experience for their customers and staff.
How does Deskhero's AI improve the search results?
Deskhero's AI uses embeddings from the knowledge base, previous tickets, and other resources to understand the context and content of these documents. When a search is made, the AI uses these embeddings to provide the most relevant results.
How does Deskhero's AI generate suggested replies?
The AI uses the embeddings from previous tickets and the knowledge base to suggest responses. This ensures that the responses are accurate and relevant to the customer's query.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes relevant websites for new information and updates the knowledge base accordingly. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Special Needs Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
