Inclusive Education Services has a large number of customer support tickets to manage. They use Deskhero's AI capabilities to automate the ticket management process. The AI categorizes the tickets based on their content and assigns them to the appropriate staff member. This reduces the time spent on ticket management and ensures that each ticket is handled by the most qualified person.
The AI also uses the embeddings from previous tickets to suggest responses. This speeds up the response time and ensures that the responses are accurate and relevant. The AI can also learn from the responses given by the staff members, improving its suggestions over time.
Inclusive Education Services also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes relevant websites for new information and updates the knowledge base accordingly. This ensures that their customers always have access to the latest information.
Additionally, the AI enhances the search results on their platform. When a customer or staff member searches for a specific topic, the AI uses the embeddings to provide the most relevant results. This reduces the time spent searching for information and improves the overall user experience.
By using Deskhero's advanced AI capabilities, Inclusive Education Services has been able to streamline their helpdesk services, providing a better experience for their customers and staff.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI categorizes the tickets based on their content and assigns them to the appropriate staff member. This ensures that each ticket is handled by the most qualified person.
How does Deskhero's AI learn from the responses given by the staff members?
The AI uses the responses given by the staff members to improve its suggestions over time. This ensures that the suggested responses are always improving and becoming more accurate.
How does Deskhero's AI enhance the search results?
When a search is made, the AI uses the embeddings from the knowledge base, previous tickets, and other resources to provide the most relevant results. This reduces the time spent searching for information and improves the overall user experience.
* This article provides an example of how a fictive company in the Special Needs Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
