Celebration Creations prides itself on creating unique and memorable experiences for their clients. However, they were struggling to manage the increasing volume of customer inquiries and complaints, which was affecting their reputation.
They decided to implement Deskhero to improve their helpdesk services. The advanced AI capabilities of Deskhero were used to train the system using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-powered helpdesk significantly improved the efficiency of Celebration Creations' customer support. It provided suggested replies based on the context of the customer inquiries, reducing the time spent by support agents on each ticket. The AI also enhanced the search results, making it easier for the support agents to find relevant information.
Furthermore, Deskhero's AI capabilities allowed Celebration Creations to provide round-the-clock customer support. The AI system could handle simple inquiries, freeing up the support agents to focus on more complex issues. This resulted in improved customer satisfaction and increased productivity of the support team.
Overall, Deskhero's AI capabilities have revolutionized Celebration Creations' customer support process, making it more efficient and customer-friendly.
How does the AI system provide suggested replies?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry and provide relevant replies.
Can the AI system handle customer inquiries independently?
Yes, the AI system can handle simple inquiries independently, but complex issues are forwarded to the support agents.
How has the AI system improved the efficiency of the customer support process?
The AI system has reduced the time spent by support agents on each ticket by providing suggested replies and enhanced search results. It has also allowed the company to provide 24/7 customer support.
* This article provides an example of how a fictive company in the Special Occasion Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
