Festive Feasts has a large customer base and receives a high volume of customer inquiries daily. Managing these inquiries was becoming increasingly difficult, leading to longer response times and decreased customer satisfaction.
To tackle this issue, Festive Feasts implemented Deskhero, leveraging its advanced AI capabilities to optimize their helpdesk operations. The AI system was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
Deskhero's AI capabilities significantly improved the efficiency of Festive Feasts' helpdesk operations. It provided suggested replies based on the context of the customer inquiries, reducing the time spent by support agents on each ticket. The AI also enhanced the search results, making it easier for the support agents to find relevant information.
Additionally, Deskhero's AI capabilities allowed Festive Feasts to provide 24/7 customer support. The AI system could handle simple inquiries, freeing up the support agents to focus on more complex issues. This resulted in improved customer satisfaction and increased productivity of the helpdesk team.
Overall, Deskhero's AI capabilities have revolutionized Festive Feasts' helpdesk operations, making it more efficient and customer-centric.
How does the AI system provide suggested replies?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry and provide relevant replies.
Can the AI system handle customer inquiries independently?
Yes, the AI system can handle simple inquiries independently, but complex issues are forwarded to the support agents.
How has the AI system improved the efficiency of the helpdesk operations?
The AI system has reduced the time spent by support agents on each ticket by providing suggested replies and enhanced search results. It has also allowed the company to provide 24/7 customer support.
* This article provides an example of how a fictive company in the Special Occasion Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
