Gourmet Gala is known for its exceptional service and attention to detail. However, as the business grew, so did the volume of customer inquiries. Managing these inquiries became increasingly challenging, leading to longer response times and decreased customer satisfaction.
To address this, Gourmet Gala implemented Deskhero, leveraging its advanced AI capabilities to streamline their customer support process. The AI system was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI capabilities of Deskhero significantly improved the efficiency of Gourmet Gala's customer support. It provided suggested replies based on the context of the customer inquiries, reducing the time spent by support agents on each ticket. The AI also enhanced the search results, making it easier for the support agents to find relevant information.
Moreover, Deskhero's AI capabilities allowed Gourmet Gala to provide 24/7 customer support. The AI system could handle simple inquiries, freeing up the support agents to focus on more complex issues. This resulted in improved customer satisfaction and increased productivity of the support team.
Overall, Deskhero's AI capabilities have transformed Gourmet Gala's customer support process, making it more efficient and effective.
How does the AI system provide suggested replies?
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry and provide relevant replies.
Can the AI system handle customer inquiries independently?
Yes, the AI system can handle simple inquiries independently, but complex issues are forwarded to the support agents.
How has the AI system improved the efficiency of the customer support process?
The AI system has reduced the time spent by support agents on each ticket by providing suggested replies and enhanced search results. It has also allowed the company to provide 24/7 customer support.
* This article provides an example of how a fictive company in the Special Occasion Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
