PrecisionTech Machinery receives a high volume of helpdesk requests daily. Prior to implementing Deskhero, managing these requests was a significant challenge. However, with Deskhero's ticket management system and AI capabilities, the process has become much more manageable. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to resolve each ticket.
The AI capabilities of Deskhero have also automated the process of generating knowledge base articles from Word, PowerPoint, and PDF files. This has saved considerable time and ensured that the knowledge base is always updated with the most recent information. Additionally, the AI enhances search results, making it easier for users to find the information they need.
Deskhero's AI has proven to be invaluable in managing user groups. By analyzing data from previous interactions, the AI can anticipate the needs of different user groups and customize the support accordingly. This has led to improved user satisfaction and a decrease in repeat queries.
The custom fields feature of Deskhero has enabled PrecisionTech Machinery to capture specific information about each helpdesk interaction. The AI uses this information to provide personalized support and improve the overall user experience.
In conclusion, the advanced AI capabilities of Deskhero have revolutionized the helpdesk services at PrecisionTech Machinery. The platform has not only increased efficiency but also enhanced the quality of support provided.
How has Deskhero's AI capabilities increased the efficiency of helpdesk services at PrecisionTech Machinery?
Deskhero's AI capabilities have automated several processes, such as generating suggested replies and creating knowledge base articles. This has significantly reduced the time taken to resolve each ticket, increasing the efficiency of the helpdesk services.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier for users to find the information they need.
How does Deskhero's AI help in managing user groups?
Deskhero's AI analyzes data from previous interactions to anticipate the needs of different user groups. It then customizes the support accordingly, improving user satisfaction and reducing the number of repeat queries.
* This article provides an example of how a fictive company in the Special purpose metalworking machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
