BoxPro Solutions deals with a wide range of customer queries, from technical issues to general inquiries about their machines. To manage these effectively, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for responding to these queries.
The AI-generated responses have significantly improved the speed and accuracy of the helpdesk services. The AI processes the relevant content through OpenAI's ChatGPT to generate suggested replies, reducing the workload of the helpdesk team.
The AI also enhances the functionality of the search bar. It provides more relevant search results by considering the context of the search query. This has made it easier for the helpdesk team to find the required information quickly.
Deskhero's AI capabilities also assist in ticket management. It categorizes the tickets based on their content and urgency, ensuring that high-priority issues are addressed first. This has improved the overall performance of the helpdesk team.
Moreover, the AI has enriched the knowledge base by generating articles from word, powerpoint, pdf files, and scraping data from the company's website. This has made the knowledge base more comprehensive, helping the helpdesk team to resolve queries more effectively.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from various sources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI enhances search results by considering the context of the search query. It uses OpenAI embeddings from various sources to provide the most relevant results.
How does the AI help in ticket management?
The AI categorizes the tickets based on their content and urgency. This ensures that high-priority issues are addressed first, improving the overall performance of the helpdesk team.
* This article provides an example of how a fictive company in the Special purpose packaging machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
