PackMaster Inc. receives numerous customer queries daily about machine operation, troubleshooting, and maintenance. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the response time, improving customer satisfaction. It also allows the customer support team to focus on more complex issues that require human intervention.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. The search results are enhanced by the AI, which considers the context of the search query and provides the most relevant results.
The AI also helps in managing tickets effectively. It categorizes the tickets based on their content and urgency, ensuring that critical issues are addressed promptly. This has improved the overall efficiency of the support team.
Furthermore, the AI capabilities of Deskhero have been instrumental in enriching the knowledge base. It generates articles from word, powerpoint, pdf files, and even scrapes data from the company's website. This has made the knowledge base more comprehensive and useful.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI enhances search results by considering the context of the search query and providing the most relevant results. This is done using the OpenAI embeddings from various sources.
How does the AI help in managing tickets?
The AI categorizes the tickets based on their content and urgency. This ensures that critical issues are addressed promptly, improving the overall efficiency of the support team.
* This article provides an example of how a fictive company in the Special purpose packaging machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
