RoadMakers Ltd. receives a wide range of queries regarding their construction projects, safety standards, and technical specifications. Managing these queries was a challenge until they incorporated Deskhero into their system. With Deskhero's user groups and tickets management features, they were able to categorize and assign tickets to the appropriate teams, ensuring faster resolution.
Deskhero's advanced AI capabilities have been instrumental in improving RoadMakers Ltd.'s customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This data is used to find relevant content which is then processed by ChatGPT to generate suggested replies, significantly reducing the response time.
The knowledge base feature of Deskhero has been a game-changer for RoadMakers Ltd. The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This has simplified the process for the support team to find relevant information and provide accurate responses.
Moreover, the AI-powered comprehensive search bar has enhanced the search results, making it quicker for the support team to find relevant information. The REST API feature has allowed RoadMakers Ltd. to integrate Deskhero with their existing systems seamlessly.
Overall, Deskhero's advanced AI capabilities have revolutionized RoadMakers Ltd.'s customer support, making it more efficient and accurate.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the accuracy of responses?
The AI uses the data from previous tickets, knowledge base articles, and uploaded files to find relevant content. This ensures that the responses are accurate and relevant to the customer's query.
How does the knowledge base feature work?
The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This makes it easier for the support team to find relevant information and provide accurate responses.
* This article provides an example of how a fictive company in the Specialised construction works (non-building) such as tunnels, bridges, roads, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
