TunnelTech receives numerous queries regarding their construction projects, safety measures, and technical specifications. Managing these queries was a challenge until they integrated Deskhero into their system. With the help of Deskhero's ticket management and user groups features, they were able to categorize and assign tickets to the right teams, ensuring faster resolution.
Deskhero's advanced AI capabilities have been instrumental in improving TunnelTech's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This data is used to find relevant content which is then processed by ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
The knowledge base feature of Deskhero has been a boon for TunnelTech. The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This has made it easier for the support team to find relevant information and provide accurate responses.
Moreover, the comprehensive search bar powered by AI has enhanced the search results, making it quicker for the support team to find relevant information. The REST API feature has allowed TunnelTech to integrate Deskhero with their existing systems seamlessly.
Overall, Deskhero's advanced AI capabilities have transformed TunnelTech's customer support, making it more efficient and accurate.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI enhance the accuracy of responses?
The AI uses the data from previous tickets, knowledge base articles, and uploaded files to find relevant content. This ensures that the responses are accurate and relevant to the customer's query.
How does the knowledge base feature work?
The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This makes it easier for the support team to find relevant information and provide accurate responses.
* This article provides an example of how a fictive company in the Specialised construction works (non-building) such as tunnels, bridges, roads, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
