BridgeBuilders Inc. deals with a multitude of queries related to their construction projects, safety protocols, and technical details. Handling these queries was a daunting task until they implemented Deskhero. With Deskhero's structured data lists and custom fields, they were able to organize and manage tickets efficiently.
Deskhero's advanced AI capabilities have played a crucial role in enhancing BridgeBuilders Inc.'s customer service. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded documents such as policies, manuals, and presentations. This data is processed by ChatGPT to generate suggested replies, reducing the response time significantly.
The knowledge base feature of Deskhero has been particularly useful for BridgeBuilders Inc. The AI generates knowledge base articles from various file formats and even scraped website data. This has facilitated the support team in finding relevant information and providing precise responses.
Furthermore, the AI-powered comprehensive search bar has optimized the search results, enabling the support team to find pertinent information swiftly. The REST API feature has enabled BridgeBuilders Inc. to integrate Deskhero seamlessly with their existing systems.
In conclusion, Deskhero's advanced AI capabilities have revolutionized BridgeBuilders Inc.'s customer service, making it more efficient and precise.
How does Deskhero's AI enhance the efficiency of customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded documents to generate suggested replies. This significantly reduces the response time and enhances the efficiency of customer service.
How does Deskhero's AI improve the precision of responses?
The AI uses the data from previous tickets, knowledge base articles, and uploaded documents to find relevant content. This ensures that the responses are precise and relevant to the customer's query.
How does the knowledge base feature facilitate the support team?
The AI generates knowledge base articles from various file formats and even scraped website data. This facilitates the support team in finding relevant information and providing precise responses.
* This article provides an example of how a fictive company in the Specialised construction works (non-building) such as tunnels, bridges, roads, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
