PillarTech Engineering receives a high volume of customer inquiries every day. Using Deskhero's advanced AI capabilities, they can automatically generate suggested replies to these inquiries, significantly reducing the time their customer support team spends on each ticket.
The AI-powered comprehensive search bar has been a game-changer for PillarTech's customer support team. The AI enhances the search results, making it easier for the team to find the information they need to resolve customer issues quickly.
PillarTech also benefits from Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to easily update their knowledge base with the latest information about their services and procedures, which the AI can then use to generate more accurate and helpful responses.
By using Deskhero's custom fields and structured data lists, PillarTech can effectively categorize and manage their tickets. The AI uses this structured data to better understand the context of each ticket, improving the accuracy of its suggested replies.
Overall, Deskhero's advanced AI capabilities have enabled PillarTech Engineering to provide faster, more accurate responses to customer inquiries, improving customer satisfaction and retention, and allowing their support team to focus on more complex tasks.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. It uses this information to find relevant content, which is then sent through OpenAI's ChatGPT to generate the reply.
How does the AI enhance the search results?
The AI enhances the search results by using the OpenAI Embeddings to understand the context of the search query and find the most relevant information. This makes it easier for users to find what they're looking for quickly.
How does Deskhero use structured data to improve the accuracy of its AI?
Deskhero uses structured data in the form of custom fields and data lists to categorize and manage tickets. The AI uses this structured data to better understand the context of each ticket, which improves the accuracy of its suggested replies.
* This article provides an example of how a fictive company in the Specialised Foundation Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
