SolidBase Constructors deals with a wide range of inquiries and issues from their customers. With Deskhero's advanced AI capabilities, they can automatically generate suggested replies to these inquiries, significantly reducing the time their helpdesk team spends on each ticket.
The AI-powered comprehensive search bar has been instrumental in improving the efficiency of SolidBase's helpdesk. The AI enhances the search results, making it easier for the helpdesk team to find the information they need to resolve issues quickly.
SolidBase also utilizes Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to keep their knowledge base up-to-date with the latest information about their services and procedures, which the AI can then use to generate more accurate and helpful responses.
Using Deskhero's custom fields and structured data lists, SolidBase can effectively categorize and manage their tickets. The AI uses this structured data to better understand the context of each ticket, improving the accuracy of its suggested replies.
In summary, Deskhero's advanced AI capabilities have allowed SolidBase Constructors to improve the efficiency of their helpdesk, resulting in faster response times, higher customer satisfaction, and a more effective helpdesk team.
How does Deskhero's AI improve the efficiency of the helpdesk?
Deskhero's AI improves the efficiency of the helpdesk by automatically generating suggested replies to customer inquiries. This reduces the time the helpdesk team spends on each ticket. The AI also enhances the search results, making it easier for the team to find the information they need quickly.
How does Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Deskhero can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows companies to easily update their knowledge base with the latest information about their services and procedures.
How does the AI use structured data to improve the accuracy of its replies?
The AI uses structured data in the form of custom fields and data lists to better understand the context of each ticket. This understanding improves the accuracy of the AI's suggested replies.
* This article provides an example of how a fictive company in the Specialised Foundation Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
