NutriPrep receives numerous daily inquiries regarding meal options, dietary restrictions, and delivery schedules. The company uses Deskhero's ticket management system to organize these inquiries, ensuring every customer query is addressed. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to provide suggested replies, significantly reducing response times.
The company also utilizes Deskhero's custom fields and structured data lists to categorize customer inquiries. This enables the support team to quickly identify common issues and prioritize urgent tickets. The AI further enhances this process by predicting ticket categories based on the content of the inquiry.
NutriPrep has a comprehensive knowledge base, including meal preparation instructions, ingredient details, and dietary information. Using Deskhero's AI, the company can automatically generate knowledge base articles from various file types, saving valuable time and resources. The AI also enhances the search bar functionality, providing more accurate and relevant results to both customers and support staff.
With Deskhero's website scraping feature, NutriPrep can keep its knowledge base up-to-date with the latest dietary research and trends. The AI capabilities analyze the scraped data and integrate it into the knowledge base, further enhancing the quality of support provided.
Finally, NutriPrep uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities across multiple platforms, ensuring a consistent and efficient customer support experience.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies to incoming inquiries. This significantly reduces the time support staff spend crafting responses, leading to faster response times.
How does the AI enhance the search bar functionality?
The AI uses OpenAI embeddings to analyze the content of the knowledge base and provide more accurate and relevant search results. This makes it easier for customers and support staff to find the information they need.
Can Deskhero's AI analyze data from external sources?
Yes, with Deskhero's website scraping feature, the AI can analyze data from external websites and integrate it into the knowledge base. This ensures the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Specialized Dietary Meal Preparation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
