EduDrive Solutions, a provider of specialized driving services for special education classes, has an extensive knowledge base that includes policies, manuals, presentations, and more. Managing this vast amount of information was proving to be a challenge.
By using Deskhero, EduDrive Solutions was able to structure their knowledge base effectively. The platform's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data greatly reduced the manual effort required to maintain the knowledge base.
Deskhero's advanced AI capabilities were instrumental in this process. The AI leverages OpenAI Embeddings from the uploaded files and scraped data to generate relevant content for the knowledge base. This not only automates content generation but also ensures that the knowledge base is always up-to-date.
The AI-enhanced search bar has also proved invaluable. It allows the support team to quickly find relevant information from the knowledge base, past tickets, or any other uploaded document. This has significantly improved the efficiency of the support team in resolving tickets.
Overall, Deskhero's AI capabilities have greatly enhanced EduDrive Solution's knowledge base management, improving both the quality of the knowledge base and the efficiency of the support team.
How does the AI generate content for the knowledge base?
Deskhero's AI uses OpenAI Embeddings from uploaded files and scraped website data to generate relevant content for the knowledge base. This content is then structured into knowledge base articles.
Can the AI-enhanced search bar search through all types of files?
Yes, the AI-enhanced search bar can search through all types of files, including Word, PowerPoint, PDF files, and even scraped website data.
Can we customize the structure of our knowledge base?
Yes, Deskhero allows you to customize the structure of your knowledge base according to your specific needs.
* This article provides an example of how a fictive company in the Specialized driving services for special education classes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
