CareDrive Services, a company offering specialized driving services for special education classes, needed a way to improve their customer interaction. They were looking for a solution that could help them provide quick and accurate responses to customer queries.
Deskhero proved to be the perfect solution. With its structured data lists, user groups, and ticket management features, CareDrive Services was able to organize their customer support process effectively. The custom email domains feature also helped them maintain brand consistency in their communications.
The advanced AI capabilities of Deskhero were particularly beneficial. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the response time and improved the accuracy of the responses.
Additionally, the AI-enhanced search bar has made it easier for the support team to find relevant information quickly. This has further improved the speed and accuracy of their responses.
Overall, Deskhero's AI capabilities have greatly improved CareDrive Services' customer interaction, leading to higher customer satisfaction and loyalty.
How does the AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses similar embeddings as the reply suggestion feature to find relevant content across the platform. This includes previous tickets, knowledge base articles, and any uploaded files.
Can the AI capabilities be customized according to our needs?
Yes, Deskhero's AI capabilities can be tailored to your specific needs, ensuring optimal efficiency and effectiveness in your customer support process.
* This article provides an example of how a fictive company in the Specialized driving services for special education classes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
