SpecialRides Inc., a company offering specialized driving services for special education classes, has been facing challenges in managing their customer support tickets effectively. The high volume of queries and requests from schools, parents, and caregivers was overwhelming their support team.
With Deskhero, SpecialRides Inc. was able to structure their data lists, categorize user groups, and manage tickets efficiently. The kanban board feature provided a visual representation of the support process, helping the team track ticket progress and prioritize tasks.
The advanced AI capabilities of Deskhero have been particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero's AI generates suggested replies. This significantly reduces the time taken to respond to tickets and ensures consistency in responses.
Furthermore, the AI-enhanced comprehensive search bar allows the support team to quickly find relevant information from the knowledge base, past tickets, or any other uploaded document. This has drastically improved the team's efficiency in resolving tickets.
Lastly, the custom email domains feature has allowed SpecialRides Inc. to maintain brand consistency in all their communications. Overall, Deskhero's AI capabilities have transformed their customer support process, improving efficiency and customer satisfaction.
How does the AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses similar embeddings as the reply suggestion feature to find relevant content across the platform. This includes previous tickets, knowledge base articles, and any uploaded files.
Can the AI capabilities be customized according to our needs?
Yes, Deskhero's AI capabilities can be tailored to your specific needs, ensuring optimal efficiency and effectiveness in your customer support process.
* This article provides an example of how a fictive company in the Specialized driving services for special education classes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
