SportStar Academy receives numerous inquiries daily about their various training programs. To efficiently manage these, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in automatically categorizing these tickets based on their subject matter and urgency, thereby improving response time and ensuring that no query goes unanswered.
The academy also leverages Deskhero's AI-powered search bar to quickly locate relevant content from previous tickets, knowledge base articles, and uploaded training manuals. This not only accelerates the resolution process but also ensures that the responses provided are accurate and consistent across all customer interactions.
SportStar Academy has a rich knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Deskhero's AI capabilities assist in extracting pertinent information from this data to generate suggested replies, significantly reducing the time customer support agents spend crafting responses and enabling them to handle more tickets within the same timeframe.
Moreover, SportStar Academy uses Deskhero's custom fields and user groups features to offer personalized customer support. The AI analyzes customer data to identify patterns and preferences, enabling the academy to provide tailored support for each user group.
In conclusion, Deskhero's advanced AI capabilities have empowered SportStar Academy to enhance their customer support efficiency, decrease response time, and improve customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI automatically categorizes tickets based on their subject matter and urgency. This improves response time and ensures that no query goes unanswered.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar quickly locates relevant content from previous tickets, knowledge base articles, and uploaded files. This accelerates the resolution process and ensures accuracy and consistency in responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI extracts pertinent information from the knowledge base and other data to generate suggested replies. This reduces the time customer support agents spend crafting responses and enables them to handle more tickets within the same timeframe.
* This article provides an example of how a fictive company in the Specialized education (music, sports, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
