Dance Dynamics deals with a wide range of inquiries daily, from course details to technical issues. To manage these efficiently, the platform uses Deskhero's ticket management feature. Deskhero's AI helps in categorizing and prioritizing these tickets based on their urgency and relevance, reducing manual sorting time and improving response speed.
The platform also makes use of Deskhero's comprehensive search bar feature, powered by AI, to swiftly find relevant content from previous tickets, knowledge base articles, and uploaded files like dance tutorials and guides. This not only speeds up the resolution process but also ensures that the solutions provided are consistent and accurate.
Dance Dynamics has a comprehensive knowledge base, including articles generated from Word, PowerPoint, PDF files, and scraped website data. Deskhero's AI capabilities help in extracting useful information from this data to generate suggested replies. This significantly reduces the time spent by customer support agents in crafting responses, allowing them to handle more tickets within the same timeframe.
Furthermore, Dance Dynamics uses Deskhero's custom fields and user groups features to personalize their customer support. The AI analyses customer data to identify patterns and preferences, enabling the platform to provide tailored support for each user group.
Overall, Deskhero's advanced AI capabilities have enabled Dance Dynamics to improve their customer support efficiency, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets at Dance Dynamics?
Deskhero's AI categorizes and prioritizes tickets at Dance Dynamics based on their urgency and relevance. This reduces manual sorting time and improves response speed.
How does Deskhero's AI enhance search results at Dance Dynamics?
Deskhero's AI swiftly finds relevant content from previous tickets, knowledge base articles, and uploaded files to enhance search results at Dance Dynamics. This ensures that the solutions provided are consistent and accurate.
How does Deskhero's AI generate suggested replies at Dance Dynamics?
Deskhero's AI extracts useful information from the knowledge base and other data at Dance Dynamics to generate suggested replies. This reduces the time spent by customer support agents in crafting responses.
* This article provides an example of how a fictive company in the Specialized education (music, sports, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
