MusicMastery receives a large volume of inquiries daily, ranging from course-related questions to technical issues. To manage these effectively, the company uses Deskhero's ticket management feature. The AI capability of Deskhero helps in categorizing and prioritizing these tickets based on their urgency and relevance, reducing manual sorting time and increasing response speed.
The company also utilizes Deskhero's comprehensive search bar feature, powered by AI, to quickly find relevant content from previous tickets, knowledge base articles, and uploaded files like course manuals. This not only speeds up the resolution process but also ensures that the solutions provided are consistent and accurate.
MusicMastery has a vast knowledge base, including articles generated from Word, PowerPoint, PDF files, and scraped website data. Deskhero's AI capabilities help in extracting useful information from this data to generate suggested replies. This significantly reduces the time spent by customer support agents in crafting responses, allowing them to handle more tickets within the same timeframe.
Furthermore, MusicMastery uses Deskhero's custom fields and user groups features to personalize their customer support. The AI analyses customer data to identify patterns and preferences, enabling the company to provide tailored support for each user group.
Overall, Deskhero's advanced AI capabilities have enabled MusicMastery to improve their customer support efficiency, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and relevance. This reduces manual sorting time and increases response speed.
How does Deskhero's AI enhance search results?
Deskhero's AI quickly finds relevant content from previous tickets, knowledge base articles, and uploaded files to enhance search results. This ensures that the solutions provided are consistent and accurate.
How does Deskhero's AI generate suggested replies?
Deskhero's AI extracts useful information from the knowledge base and other data to generate suggested replies. This reduces the time spent by customer support agents in crafting responses.
* This article provides an example of how a fictive company in the Specialized education (music, sports, etc.) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
