EcoWaste Solutions uses Deskhero's AI capabilities to manage their customer support tickets more effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses. This has significantly improved the speed and accuracy of their customer support.
Deskhero's AI-powered search bar allows EcoWaste's support team to quickly find relevant information from a vast database of resources. This has drastically reduced the time taken to resolve customer queries and has improved customer satisfaction.
EcoWaste Solutions uses Deskhero's AI-powered Kanban board to manage their support tickets. The AI categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
Deskhero's AI capabilities enable EcoWaste Solutions to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has saved time and improved the quality of their knowledge base.
Finally, Deskhero's AI capabilities have allowed EcoWaste Solutions to provide personalized customer support. The AI analyzes customer data to understand their specific needs and preferences, enabling the support team to provide tailored solutions.
How does Deskhero's AI improve the efficiency of EcoWaste's customer support?
Deskhero's AI improves the efficiency of EcoWaste's customer support by generating suggested replies, categorizing and prioritizing tickets, and creating knowledge base articles. It also enhances the search functionality and provides personalized customer support.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI can handle complex customer queries. It uses OpenAI Embeddings from various resources to find relevant information and suggest appropriate responses.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI helps in managing support tickets by categorizing and prioritizing them based on their urgency and complexity. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Specialized Equipment Rental for Non-Hazardous Waste Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
