GreenEquip Rentals uses Deskhero's AI capabilities to manage their customer support tickets more efficiently. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries and enhances the overall customer experience.
Deskhero's comprehensive search bar, powered by AI, allows GreenEquip's support team to quickly find relevant information from a vast database of resources. This includes previous tickets, knowledge base articles, and uploaded files. This feature has drastically reduced the time taken to resolve complex customer queries.
The AI-powered Kanban board in Deskhero helps GreenEquip Rentals to effectively manage their support tickets. The AI categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
GreenEquip Rentals also uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has not only saved time but also improved the quality of their knowledge base.
Finally, the AI capabilities of Deskhero have enabled GreenEquip Rentals to provide personalized customer support. The AI analyzes customer data to understand their specific needs and preferences, allowing the support team to provide tailored solutions.
How does Deskhero's AI improve the efficiency of GreenEquip's customer support?
Deskhero's AI improves the efficiency of GreenEquip's customer support by generating suggested replies, categorizing and prioritizing tickets, and creating knowledge base articles. It also enhances the search functionality and provides personalized customer support.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI can handle complex customer queries. It uses OpenAI Embeddings from various resources to find relevant information and suggest appropriate responses.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI helps in managing support tickets by categorizing and prioritizing them based on their urgency and complexity. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Specialized Equipment Rental for Non-Hazardous Waste Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
