CareResidence faced challenges in dealing with the large number of customer service requests from residents and their families. With Deskhero, they were able to efficiently manage these requests using the platform's user groups and ticket management features. The AI capabilities of Deskhero played a crucial role in categorizing and assigning tickets to the appropriate teams.
Deskhero's AI also assisted CareResidence in providing prompt and precise responses to common inquiries. By utilizing OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero was able to suggest replies, thereby saving valuable time for the customer service team and reducing response time for customers.
Additionally, CareResidence utilized Deskhero's AI to enrich their knowledge base. The AI was capable of generating articles from uploaded documents such as policies, manuals, and presentations, enabling the customer service team to easily locate and share pertinent information.
Lastly, CareResidence employed Deskhero's website scraping feature to maintain the currency of their knowledge base. The AI was able to extract data from relevant websites and incorporate it into the knowledge base, ensuring the customer service team always had access to the latest information.
In conclusion, Deskhero's AI capabilities have revolutionized CareResidence's customer service operations. They have enhanced efficiency, precision, and response times, resulting in improved customer satisfaction.
How does Deskhero's AI categorize and assign tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of each ticket. It can then categorize tickets and assign them to the appropriate teams based on their content.
How does Deskhero's AI generate suggested replies?
Deskhero's AI utilizes OpenAI Embeddings from previous tickets and knowledge base articles to understand common queries. It then generates suggested replies that are accurate and relevant.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's AI can extract data from relevant websites and incorporate it into the knowledge base. This ensures that the customer service team always has access to the latest information.
* This article provides an example of how a fictive company in the Specialized housing for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
