LifeHaven initially struggled with handling the numerous helpdesk requests from their residents and their families. With Deskhero, they were able to effectively manage these requests using the platform's kanban board and ticket management features. The AI capabilities of Deskhero were instrumental in organizing and prioritizing tickets based on their importance and relevance.
Deskhero's AI also aided LifeHaven in delivering quick and accurate responses to frequent queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero was able to suggest replies, thereby saving precious time for the helpdesk team and improving response time for customers.
Moreover, LifeHaven used Deskhero's AI to expand their knowledge base. The AI was capable of generating articles from uploaded files like policies, manuals, and presentations, making it easier for the helpdesk team to find and share relevant information.
Finally, LifeHaven utilized Deskhero's website scraping feature to keep their knowledge base current. The AI was able to scrape data from relevant websites and add it to the knowledge base, ensuring that the helpdesk team always had the most recent information.
Overall, Deskhero's AI capabilities have revolutionized LifeHaven's helpdesk services. They have improved efficiency, accuracy, and response times, leading to increased customer satisfaction.
How does Deskhero's AI organize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of each ticket. It can then organize and prioritize tickets based on their importance and relevance.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate articles from uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to understand the content and then structures it into a readable article.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from relevant websites and add it to the knowledge base. This ensures that the helpdesk team always has the most recent information.
* This article provides an example of how a fictive company in the Specialized housing for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
