AbleHomes initially struggled with managing the high volume of support tickets from their residents and their families. With Deskhero, they were able to streamline the process by using the platform's ticket management feature. The AI capabilities of Deskhero were particularly useful in sorting and prioritizing tickets based on urgency and relevance.
Deskhero's AI also helped AbleHomes to generate quick and accurate responses to common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero was able to suggest replies that saved time for the support team and improved the response time for customers.
Furthermore, AbleHomes used Deskhero's AI to enhance their knowledge base. The AI was able to generate articles from uploaded files like policies, manuals, and presentations, making it easier for the support team to find and share relevant information.
Finally, AbleHomes used Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI was able to scrape data from relevant websites and add it to the knowledge base, ensuring that the support team always had the most current information.
Overall, Deskhero's AI capabilities have transformed AbleHomes' customer support services. They have improved efficiency, accuracy, and response times, leading to higher customer satisfaction.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of each ticket. It can then prioritize tickets based on factors such as urgency and relevance.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate articles from uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to understand the content and then structures it into a readable article.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from relevant websites and add it to the knowledge base. This ensures that the support team always has the most current information.
* This article provides an example of how a fictive company in the Specialized housing for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
