WellPro Services has a vast knowledge base of technical documents, manuals, and previous ticket resolutions. However, finding relevant information quickly was a challenge. With Deskhero's advanced AI capabilities, the company can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI feature of Deskhero helps WellPro Services to find relevant content quickly and efficiently. The embeddings are used to generate suggested replies and enhance search results, significantly reducing the time taken to resolve customer queries.
Deskhero's AI also helps in managing and prioritizing tickets. By analyzing the content of incoming tickets, the AI can categorize and prioritize them based on urgency and complexity. This ensures that critical issues are addressed promptly, improving customer satisfaction.
With Deskhero's custom fields and structured data lists, WellPro Services can tailor the platform to fit their specific needs. They can create custom fields for specific oil and gas well service-related data, making it easier to track and manage tickets.
Overall, Deskhero's advanced AI capabilities have enabled WellPro Services to improve their customer support efficiency and quality. The AI-powered platform has reduced the time taken to resolve customer queries, improved the accuracy of responses, and enhanced customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes the content of incoming tickets and categorizes and prioritizes them based on urgency and complexity. This ensures that critical issues are addressed promptly.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly and efficiently. This enhances the search results and reduces the time taken to resolve customer queries.
Can Deskhero be customized to fit specific needs?
Yes, with Deskhero's custom fields and structured data lists, you can tailor the platform to fit your specific needs. You can create custom fields for specific data, making it easier to track and manage tickets.
* This article provides an example of how a fictive company in the Specialized oil and gas well services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
