OilMax Solutions handles a high volume of customer queries and support tickets daily. With Deskhero's AI capabilities, they have been able to streamline their customer support process, ensuring faster and more accurate responses.
The AI feature of Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This has significantly reduced the time taken to resolve customer queries and improved the accuracy of responses.
Deskhero's AI also assists in managing and prioritizing tickets. It analyzes the content of incoming tickets and categorizes and prioritizes them based on urgency and complexity. This ensures that critical issues are addressed promptly, enhancing customer satisfaction.
Using Deskhero's custom fields and structured data lists, OilMax Solutions can customize the platform to suit their specific needs. They can create custom fields for specific oil and gas well service-related data, making it easier to track and manage tickets.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and accuracy of OilMax Solutions' customer support. The AI-powered platform has reduced the time taken to resolve customer queries, improved the accuracy of responses, and enhanced customer satisfaction.
How does Deskhero's AI assist in resolving customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content quickly. This reduces the time taken to resolve customer queries and improves the accuracy of responses.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes the content of incoming tickets and categorizes and prioritizes them based on urgency and complexity. This ensures that critical issues are addressed promptly.
Can Deskhero be customized to fit specific needs?
Yes, with Deskhero's custom fields and structured data lists, you can tailor the platform to fit your specific needs. You can create custom fields for specific data, making it easier to track and manage tickets.
* This article provides an example of how a fictive company in the Specialized oil and gas well services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
