VinoSelect uses Deskhero's AI capabilities to manage customer inquiries about their extensive selection of wines. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like wine tasting notes and supplier information to generate suggested replies. This has significantly improved the quality and speed of their customer responses.
The company also uses Deskhero's website scraping feature to automatically update their knowledge base with the latest wine reviews and ratings from various online sources. This ensures that their support team always has the most current and relevant information when assisting customers.
Deskhero's comprehensive search bar, powered by AI, allows VinoSelect's support team to quickly find relevant information from the vast amount of data available. This has significantly reduced the time taken to resolve customer issues, leading to higher customer satisfaction.
VinoSelect also uses Deskhero's REST API to integrate the platform with their existing systems, such as their inventory management system. This seamless integration has further streamlined their customer support process, reducing the need for manual data entry and increasing efficiency.
With Deskhero, VinoSelect has been able to provide a superior customer support experience, leading to increased customer loyalty and repeat business.
How does Deskhero's AI improve the quality of customer responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that responses are accurate and relevant, improving the quality of customer interactions.
How does Deskhero keep the knowledge base updated with the latest wine reviews and ratings?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest wine reviews and ratings from various online sources.
How does Deskhero integrate with existing systems like inventory management?
Deskhero provides a REST API which can be used to integrate the platform with existing systems, reducing the need for manual data entry and increasing efficiency.
* This article provides an example of how a fictive company in the Specialty Alcoholic Beverage Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
