SpiritHub uses Deskhero's AI capabilities to manage and respond to customer inquiries about their wide range of spirits. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like spirit tasting notes and supplier information to generate suggested replies. This has drastically reduced the time taken to respond to customer queries and improved the accuracy of the responses.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their suppliers' websites. This ensures that their support team always has the most up-to-date information when responding to customer inquiries.
Deskhero's comprehensive search bar, enhanced by AI, allows SpiritHub's support team to quickly find relevant information from the vast amount of data available. This has significantly reduced the time taken to resolve customer issues and improved the overall customer experience.
SpiritHub also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, reducing the need for manual data entry and increasing efficiency.
With Deskhero, SpiritHub has been able to provide a superior customer support experience, leading to increased customer loyalty and repeat business.
How does Deskhero's AI improve response times and accuracy?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the time taken to respond to customer queries and improves the accuracy of the responses.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from relevant websites.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API which can be used to integrate the platform with existing systems, reducing the need for manual data entry and increasing efficiency.
* This article provides an example of how a fictive company in the Specialty Alcoholic Beverage Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
