BrewCraft uses Deskhero's AI capabilities to manage and respond to customer inquiries about their wide range of specialty beers. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries, improving customer satisfaction.
The company also utilizes the website scraping feature of Deskhero to keep their knowledge base updated with the latest information from their suppliers' websites. This ensures that their support team always has the most up-to-date information when responding to customer inquiries.
Deskhero's comprehensive search bar, enhanced by AI, allows BrewCraft's support team to quickly find relevant information from the vast amount of data available. This has significantly reduced the time taken to resolve customer issues.
Finally, BrewCraft uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process, reducing the need for manual data entry and increasing efficiency.
With Deskhero, BrewCraft has been able to provide a superior customer support experience, leading to increased customer loyalty and repeat business.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This drastically reduces the time taken to respond to customer queries.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from relevant websites.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API which can be used to integrate the platform with existing systems, reducing the need for manual data entry and increasing efficiency.
* This article provides an example of how a fictive company in the Specialty Alcoholic Beverage Stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
