Wholesome Foods receives numerous customer inquiries daily, covering topics such as product details, health benefits, and dietary suggestions. With Deskhero, they were able to organize these inquiries into structured data lists, categorize them using custom fields, and assign them to relevant user groups for efficient management. The kanban board feature provided a visual overview of the ticket management process, improving team coordination and productivity.
The AI capabilities of Deskhero have been crucial in enhancing Wholesome Foods' customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time and improving customer satisfaction.
Deskhero's AI also enhanced the search results on Wholesome Foods' knowledge base. By analyzing the patterns in previous searches and inquiries, the AI provides more relevant and accurate search results, making it easier for customers to find the information they need.
Wholesome Foods also utilized Deskhero's REST API to integrate the platform with their existing systems, creating a unified and seamless customer support service. The custom email domains feature allowed them to maintain their brand identity in all customer communications.
The implementation of Deskhero has resulted in a significant reduction in ticket resolution time, improved customer satisfaction, and increased efficiency of the customer support team at Wholesome Foods.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduces the time required to formulate responses, thereby improving response time.
How does Deskhero enhance search results in the knowledge base?
Deskhero's AI analyzes patterns in previous searches and inquiries to provide more relevant and accurate search results. This makes it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems, creating a unified and seamless customer support service.
* This article provides an example of how a fictive company in the Specialty and health food stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
