Nature's Nook receives a multitude of customer inquiries daily, including questions about product ingredients, nutritional value, and dietary recommendations. Using Deskhero, they were able to organize these inquiries into structured data lists, categorize them with custom fields, and assign them to appropriate user groups for effective management. The kanban board feature offered a clear visualization of the ticket management process, enhancing team collaboration and efficiency.
The AI capabilities of Deskhero have played a key role in improving Nature's Nook's customer service. The AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then processed through OpenAI's ChatGPT to generate suggested replies, drastically reducing response time and boosting customer satisfaction.
Deskhero's AI also improved the search results on Nature's Nook's knowledge base. By studying the trends in previous searches and inquiries, the AI delivers more relevant and precise search results, simplifying the process for customers to find the information they need.
Nature's Nook also used Deskhero's REST API to integrate the platform with their existing systems, creating a cohesive and streamlined customer support service. The custom email domains feature enabled them to maintain their brand identity in all customer communications.
The adoption of Deskhero has led to a significant decrease in ticket resolution time, improved customer satisfaction, and increased efficiency of the customer support team at Nature's Nook.
How does Deskhero's AI reduce response time?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This greatly reduces the time needed to craft responses, thereby reducing response time.
How does Deskhero improve search results in the knowledge base?
Deskhero's AI studies trends in previous searches and inquiries to deliver more relevant and precise search results. This simplifies the process for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems, creating a cohesive and streamlined customer support service.
* This article provides an example of how a fictive company in the Specialty and health food stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
