Urban Style Co. has a vast range of products and a diverse customer base. Their support team often struggled to keep up with the volume of inquiries and provide accurate, timely responses. They implemented Deskhero to manage their customer support tickets and quickly realized the benefits of its advanced AI capabilities.
With Deskhero, Urban Style Co. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The AI system used this information to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced the search results within the platform, making it easier for the support team to find relevant information. This resulted in faster resolution times and improved customer satisfaction.
Deskhero's custom fields and structured data lists allowed Urban Style Co. to organize their tickets effectively. The kanban board provided a visual representation of the ticket workflow, enabling the team to track progress and prioritize tasks.
Overall, Deskhero's advanced AI capabilities transformed Urban Style Co.'s customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. The AI system analyzes this information to understand the context and provide the most relevant response.
How does Deskhero improve search results?
Deskhero enhances search results by using advanced AI capabilities. The AI system leverages OpenAI Embeddings to understand the context of the search query and provide the most relevant results.
How does Deskhero help in ticket management?
Deskhero provides features like custom fields and structured data lists for effective ticket management. It also offers a kanban board for visual representation of the ticket workflow, helping teams track progress and prioritize tasks.
* This article provides an example of how a fictive company in the Specialty Clothing and Apparel Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
